HELP

Frequently asked questions

Quick answers about delivery, returns and our candles. Can't find what you need? Email info@eversaison.com.

 

Where do you deliver?

We currently deliver to UK addresses only.

 

How much is delivery?

Royal Mail Tracked 48 is £3.95 and Royal Mail Tracked 24 is £4.95. Delivery is free on all UK orders of £60 or more.

 

When will my order be sent?

Orders placed before 2pm, Monday to Friday (excluding bank holidays), are dispatched the same day.

 

What are your Christmas last order dates?

Order before 2pm on Friday 18 December for Royal Mail Tracked 48, or before 2pm on Monday 21 December for Royal Mail Tracked 24.

 

Can I return an order?

If you change your mind, tell us within 14 days of delivery, then send the item back within 14 days of telling us. If an item is faulty or not as described, you generally have 30 days from delivery to reject it and request a refund. Full details are in our Refund Policy.

 

What are your candles made from?

Our candles are hand-poured in the UK from 100% soy wax.

 

What is in the Discovery Set?

One box with nine 75 g candles, one in each of our nine Signature fragrances, so you can find your favourite before choosing a full-size candle.

 

How do I get in touch?

Email us at info@eversaison.com and we will get back to you.