REFUND POLICY

CHANGE-OF-MIND RETURNS

If you change your mind, tell us within 15 days after the day your online order arrives. You do not need to give a reason and may cancel before delivery. Email info@eversaison.com with your order number. We will provide the return address and instructions. Send products back within a further 14 days after notifying us. You do not need our approval to exercise your cancellation rights.

You pay return postage for change-of-mind returns. Keep candles unlit and wax melts unused. Pack returns securely, using original packaging where possible. Missing original packaging does not automatically prevent a return. You may inspect products as you reasonably would in a shop. We may deduct any loss in value caused by excessive handling, including burning a candle or melting wax. Retain proof of postage.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please email info@eversaison.com within 10 days of delivery where possible if an item is damaged, faulty or incorrect. Include your order number and a description; photographs help if available. Reporting later does not affect your statutory rights. You generally have 30 days from delivery to reject faulty or incorrectly described goods for a refund. After that, repair, replacement, price reduction or refund rights may still apply. We cover necessary return costs: contact us to arrange a suitable method. Stop using products that appear unsafe.

HOW REFUNDS ARE PAID

For change-of-mind cancellations, we refund without undue delay and within 14 days of receiving the returned goods or, if earlier, evidence that you sent them back. If no goods need returning, we refund within 14 days of your cancellation notice. For faulty goods you are entitled to reject, we refund without undue delay and within 14 days of agreeing that you are entitled to a refund.

If you cancel the whole order, we also refund our least expensive standard delivery charge; extra charges for upgraded delivery are not refundable. Refunds use your original payment method unless you expressly agree otherwise. We do not charge a refund administration fee. Nothing in this policy affects your statutory rights.