TERMS & CONDITIONS

ABOUT US

Eversaison Ltd is registered in England and Wales under company number 16884957.
Registered office: 53 Glandford Way, Chadwell Heath, Romford, England, RM6 4UG.
Customer enquiries: info@eversaison.com.

ORDERS, PAYMENTS & DELIVERY

These terms apply to consumer purchases for personal and domestic use. Orders and contracts are in English. Add products to your basket, enter contact and delivery details, choose a delivery and payment method, review and correct errors, then pay. Keep a copy of these terms.

Submitting an order is an offer to buy. The first order email acknowledges receipt; we accept your order when we email confirmation of dispatch. A contract is then formed for the products dispatched. Payment may be taken earlier. If we cannot accept an order because of unavailable stock, failed payment, an unsupported address or suspected fraud, we will notify you and refund payments for goods we cannot supply.

Prices are in pounds sterling. Eversaison Ltd is not VAT registered and does not charge VAT. Delivery charges and payment methods are shown before payment. We will explain any pricing error before accepting an order and will not charge an increased price without agreement. Promotions apply under their displayed conditions. Standard fragrance choices and gift sets are not automatically personalised goods.

We deliver to supported UK addresses. Unless otherwise agreed, delivery is within 30 days of acceptance. Products remain our responsibility until received by you or your nominated recipient, other than the carrier. See our Shipping Policy for dispatch and delivery details.

We describe products with reasonable care. Screen colours and hand-poured finishes may vary. Minor wax frosting does not automatically mean a fault, but goods must remain safe, satisfactory and as described. Burn times are estimates. Props are excluded unless the description says otherwise. Follow all safety labels: never leave burning candles unattended; keep away from children, pets and flammable materials; use a stable heat-resistant surface and follow wick and burn-time instructions.

CANCELLATIONS, RETURNS & REFUNDS

Tell us clearly that you wish to cancel within 15 days after the day you receive your online order, or before delivery. If products from one order arrive separately, the period ends 15 days after the day the last product arrives. Email info@eversaison.com or write to our registered office. You do not need a reason. We provide return details by email; you must send goods back within a further 14 days after notifying us. You pay change-of-mind return postage. See our Refund Policy for handling, deductions, return costs and refund deadlines.

Faulty, damaged and incorrectly supplied goods carry separate statutory rights. We cover necessary return costs. A request to report problems within 10 days does not remove rights if reported later. Personalised goods may be exempt from change-of-mind cancellation where explained before purchase; faulty-goods rights remain.

Optional cancellation form: To Eversaison Ltd, 53 Glandford Way, Chadwell Heath, Romford, England, RM6 4UG; info@eversaison.com. I/We give notice that I/We cancel my/our contract for: [goods]. Ordered on/received on: [date]. Customer name: [name]. Address: [address]. Order number: [number]. Date: [date]. Signature: [only if on paper]. You may instead send any clear cancellation statement.

We are responsible for foreseeable loss caused by our breach or negligence. We do not exclude liability for death or personal injury caused by negligence, fraud, defective products where liability cannot be excluded, or any other liability the law does not allow us to exclude. Nothing limits your statutory rights.

Use our website lawfully. Our branding, photographs and content belong to us or our licensors; commercial reproduction requires permission unless the law permits it. Our Privacy Policy explains personal-data use. Complaints: info@eversaison.com.

These terms are governed by English and Welsh law. Consumers in Scotland or Northern Ireland retain mandatory local protections and may bring proceedings in their home courts. Updates apply to future orders; existing contracts are not changed retrospectively without agreement. Last updated: 12 November 2026.